Case Study - My Pet Warehouse
My Pet Warehouse operates a small but busy call centre that runs from 9am – 9pm AEST. The call centre takes enquiries for all 12 stores, as well as dealing with online enquiries that come
through the website.
The pet store was looking for a new and affordable system with greater voice quality, speed, and reliability of service, along with integration into its pre-existing NetSuite solution.
As a global market leading provider of cloud telephony and Virtual Contact Centre solutions, My Pet Warehouse were aware of 8×8’s platform capabilities, and after some research, CSG were engaged to help scope, integrate and manage the new solution.
Download the full case study: My Pet Warehouse Case Study